RETURN & REFUND POLICY
Last Updated: 10.09.2026 Thank you for shopping with MurliMart Germany. MurliMart is an online marketplace offering Indian groceries, clothing and promotional coupons/vouchers for participating restaurants, shops and other businesses. Because different products and services have different characteristics, our return and refund conditions depend on the type of purchase. Nothing in this policy limits your mandatory statutory rights under applicable German and European consumer protection law.
1.PROMOTIONAL COUPONS & VOUCHERS
MurliMart may sell promotional coupons, discount vouchers and other digital offers that can be redeemed with participating restaurants, shops or service providers.
1.1 Digital delivery
Coupons and vouchers may be delivered electronically by:
• Email;
• Customer account;
• Digital voucher code; or
• QR code.
Please ensure that the contact information provided during checkout is correct.
1.2 Cancellation and withdrawal
Consumers may have a statutory 14-day right of withdrawal for purchases made online, unless a statutory exception applies.
For digital content that is supplied immediately after purchase, the right of withdrawal may expire early where the legal requirements are fulfilled, including the customer's express consent to immediate performance and acknowledgement of the loss of the withdrawal right where required by law.
1.3 Used or redeemed vouchers
Once a voucher has been redeemed, it generally cannot be returned or refunded merely because the customer has changed their mind. This does not affect any mandatory statutory rights.
Problems with vouchers If your voucher:
• Does not work;
• Was not delivered;
• Contains an incorrect code;
• Cannot be redeemed despite being valid; or
• Has another technical problem, please contact MurliMart Customer Support with your order number and voucher details.
We will investigate the issue and, where appropriate, arrange a replacement, alternative solution or refund.
2. GROCERIES
MurliMart offers a range of Indian groceries and food products. The return conditions depend on whether the item is perishable or nonperishable.
2.1 Perishable Groceries Perishable products may include:
• Fresh fruits and vegetables;
• Dairy products;
• Fresh meat and fish;
• Frozen products;
• Fresh or chilled products; and
• Other products requiring
temperature-controlled storage.
For health and food-safety reasons, these products generally cannot be returned simply because you have changed your mind. However, if a perishable product arrives:
• Spoiled;
• Damaged;
• Incorrect;
• Unsafe;
• Defective; or
• Past its expiry/use-by date, please contact us as soon as possible after delivery and provide photographs where possible.
We will review the issue and, where appropriate, provide a replacement or refund in accordance with applicable law.
2.2 Non-Perishable Groceries Non-perishable products may include:
• Rice;
• Lentils;
• Spices;
• Snacks;
• Canned foods;
• Packaged foods;
• Sauces;
• Tea and coffee; and
• Household products.
Where legally permitted, unopened and unused non-perishable products may be returned within 14 days of delivery, subject to the applicable statutory withdrawal rules and any lawful exceptions. Returned products should be:
• Unopened;
• Unused;
• In their original packaging; and
• In the condition in which they were received.
Certain food products may be excluded from withdrawal where a statutory exception applies, including products that are liable to deteriorate or expire rapidly.
3. CLOTHING & APPAREL
MurliMart offers Indian clothing and apparel.
3.1 Return Period
Consumers may exercise their statutory withdrawal rights where applicable.
In addition, MurliMart may offer a voluntary return or exchange period of 14 days from delivery, subject to the conditions below.
3.2 Return Conditions
Clothing must be:
• Unworn;
• Unwashed;
• Unaltered;
• Free from damage, stains, perfume or other signs of use;
• Returned with original tags attached where applicable; and
• Returned in suitable original or protective packaging. Customers are responsible for taking reasonable care of the products while they are in their possession.
3.3 Hygiene-Related Items
For hygiene reasons, certain products may be excluded from return after the packaging or hygiene seal has been opened, where permitted by applicable law.
Examples may include:
• Undergarments;
• Socks;
• Swimwear; and
• Other hygiene-sensitive products. This exclusion does not apply where the product is defective or where mandatory consumer rights provide otherwise.
4. DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS
If you receive an item that is:
• Damaged during delivery;
• Defective;
• Incorrect;
• Missing from your order; or
• Significantly different from what you ordered, please contact MurliMart Customer Support.
Please provide:
1. Your order number;
2. The name of the product;
3. A description of the problem; and
4. Photographs or other evidence where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with
applicable law.
Depending on the circumstances, the remedy may include:
• Replacement;
• Repair where applicable;
• Refund;
• Price reduction; or
• Another legally applicable remedy.
5. HOW TO REQUEST A RETURN OR REFUND
To request a return, cancellation or refund, please contact:
MurliMart Germany
Email: contact@murlimart.com
Phone: +4917634624302
Please include your order number and explain the reason for your request. For product returns, we will provide the applicable return instructions.
6. RETURN SHIPPING
Where a customer exercises a statutory right of withdrawal, the allocation of return shipping costs will be handled in accordance with the applicable statutory requirements and the information provided during the purchase process.
For voluntary returns that are not required by law, any applicable return shipping costs will be communicated to the customer before the return is processed. Products should be packaged securely to prevent damage during transportation.
7. REFUNDS
Where a refund is approved or legally required, MurliMart will generally refund the amount using the original payment method. Refund processing times may vary depending on the payment provider or bank.
Where applicable, refunds will be processed within the period required by law. If a customer and MurliMart agree to store credit instead of a monetary refund where legally permitted, the store credit may be issued to the customer's MurliMart account.
8. COUPONS, DISCOUNTS AND PROMOTIONAL OFFERS
Promotional offers may have additional terms, including:
• Expiry dates;
• Minimum purchase requirements;
• Participating locations;
• Specific redemption periods;
• Product or service exclusions;
• One voucher per customer restrictions; or
• Other restrictions stated on the individual offer page.
The specific terms displayed with the relevant coupon or voucher form part of the offer conditions.
9. RESTAURANT AND BUSINESS PARTNERS
MurliMart may advertise restaurants and other businesses and may sell promotional coupons or vouchers for participating businesses. Unless explicitly stated otherwise, the participating business is responsible for providing the underlying goods or services covered by the voucher. If a problem concerns the actual service provided by a participating business, MurliMart may assist the customer in contacting the business and resolving the issue.
Nothing in this section removes any statutory rights the customer may have against the relevant business or MurliMart.
10. STATUTORY CONSUMER RIGHTS
This Return & Refund Policy does not restrict or exclude any consumer rights that cannot legally be excluded under German or European law. In particular, statutory rights relating to withdrawal, defective products, conformity, guarantees and other mandatory consumer protections remain unaffected.
Where mandatory law provides a customer with rights that differ from this policy, the mandatory legal provisions will prevail.
11. CONTACT
MurliMart Germany
Email: contact@murlimart.com
Phone: +49 17434624302
Customer Support: Monday–Saturday, 9:00 AM–5:00 PM
We aim to handle customer requests fairly and as quickly as possible.
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